With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But in addition to being great for selling your items, eBay can sometimes be not-so-great for getting paid for the items you “sold.” After all, on eBay, you do not get paid first and then give the customer the item – the way you would in a regular store – but instead, you have to wait for the person to pay you after they win the bid, and sometimes they can leave you waiting for a while!
The first thing you should know, if you are dealing with a customer who has won a bid but has not paid you, is that they have four days to pay. Even though this seems like a while, eBay will not take a complaint unless it has been at least four days from the day when the auction ended. At the same time, however, eBay usually takes these matters very seriously if the four full days have passed without the payment.
The first thing you need to do, if someone has not paid you, is contact them and see if you can work things out. If you contact the buyer and they either will not cooperate with you or will not respond to your messages, you can take the next step and file a complaint with eBay’s Resolution Center.
The buyer will be notified after you file a complaint with the Resolution Center, and they will again have four days to pay. Although they are allowed to contact you and try to work out an extension or another arrangement during this time, you are not required to oblige. The item will go down as an unpaid item if it has gone another four days without any payment from the buyer.
At this point, you can list your item again, or you can provide a Second Chance Offer to anyone else who bid on your item and lost; this also means that the “unpaid item” will go on the buyer’s account. And when you sell your items on eBay, keep this in mind: you are able to look at the accounts of those who are bidding on your items, and if you find unpaid items in their history, you can protect yourself by blocking them from bidding on the things you list!